Return Policy

Returns

All sales are final and we do not accept returns.

Exchanges

We only replace products if they are received defective or damaged. If you need to exchange an item for the same product, email us at mommyandballoons@gmail.com.

Returning damaged products

• You must report the problem to us first and receive authorization before returning anything.
• You are responsible for return shipping costs and bear the risk of loss in transit. We recommend an insured, trackable shipping service.
• We are not responsible for products damaged or lost during return shipping.
• Refunds are issued only once we receive the returned products, or once you provide proof that the return was delivered.
• We may refuse any return that does not meet these conditions, at our sole discretion.